On new year's day, we took Amanda and two of her friends for a new year lunch at this new restaurant near our house. I had assam laksa, her girl friends had noodles and Tim had rice. Amanda ordered cheese baked rice which was served last wrapped in foil and steamed in a rattan basket. She had trouble finishing the rice because she said that the chicken tasted rubbery. Unable to finish the dish, she passed it to Daddy to finish. Tim ate a spoonful of it and realized there and then that the chicken was not fully cooked.
We complained to the manager about it and she promptly sent it back to the kitchen and voila, in 15 minutes, a new one was prepared for us! Of course having lost her apetite by then, we requested that the dish be packed for us to take home to Samuel.
If not because of Amanda, we would certainly not be aware of our rights concerning food. We would probably have put the cheese baked rice aside and resolved not to patronize the restaurant again. Amanda often tells us stories of friends who had complained of finding 'things' in their food in restaurants and how by pointing out the same to the management, they would get a replacement meal on the house. Well, all I can say is that this is the first time we had been emboldened to make a complaint about a dish and to receive a new one so promptly.
Thank you Amanda for making us more aware of our 'food rights'!
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